e-commerce engineered

One of the most trusted e-commerce agencies in the UK, Envoy implements SAP Hybris, Magento and EPiServer across all industries.

Envoy is trusted by fantastic organisations

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An extraordinary e-commerce agency

Envoy has a specialisation in building bespoke e-commerce solutions for services, be it events & ticketing, financial and insurance services, or Premier League hospitality services. We are enabled by technology, not constrained by it.

We thrive on being challenged to find innovative ways to enable customers to buy, manage and engage with complex service products on-line. We have created novel e-commerce solutions to enable clients to effectively and efficiently reach and service new markets.

Do you have ideas for better ways of doing business? We do.

You’re in good hands

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Many decade-long client relationships

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150+

Projects completed

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Half of our projects are rescued from other agencies

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Priority 1 support response time

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50%

Projects delivered on budget

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50%

PCI-DSS compliant

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e-commerce platform selection

Envoy is a multi-platform agency and our approach is platform-agnostic - we are free to introduce you to the most appropriate e-commerce platforms for any situation.

We help our clients get closer to identifying the most suitable e-commerce platforms - we have a systematic and collaborative platform selection process based on a comprehensive set of evaluation criteria covering 8 key areas of consideration.

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e-commerce platform implementation

Technical excellence is baked in to all of our e-commerce development work, in fact, quality is so important to us and our clients that we’ve made it our mission statement to be the highest quality e-commerce systems integrator - we look to this in every aspect of our business.

Sustained investment in quality processes and vendor training & certification of our UK team means that from architecture design and e-commerce performance optimisation, to platform integration and information security, we only deliver best-practice work.

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Customer experience (CX) design

We put users at the heart of every project. Envoy’s innovative and comprehensive approach ensures clients get closer to delivering ideal, multi-channel customer experiences and that their customers are better served and are more engaged.

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e-commerce support & maintenance

Our industry-leading SLA provides up to 24/7-365 responsive support with a 15 minute response time. Our clients are supported by the same teams responsible for implementation and maintenance, not a remote third party.

This means that our support service is incredibly capable and can resolve issues more quickly, meaning minimum disruption to you.

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Fully managed hosting

Envoy provides a fully managed SaaS / PaaS e-commerce platform, backed by platinum-partner relationships with infrastructure partners Rackspace, AWS and Google Cloud Platform.

Your e-commerce platform performs in all situations without you giving it a seconds' thought.

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Rescue & recovery of websites

Many clients have come to Envoy having been previously disappointed by the service and quality they received with another e-commerce agency. This happens frequently and we've become very good at managing the transition - around 50% of our clients are on-boarded. Envoy has a rigorous on-boarding process to ensure business continuity and a smooth & de-risked transition.

Get in touch to find out how service and quality should be done.

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InfoSec optimisation

We put great emphasis on the security of all the work we complete, from on-line retail sites to cash collection services for banks.

Envoy is PCI-DSS level 1 compliant and follow ISO 27001 and OWASP security frameworks.

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Omni-channel enablement

We are alive to the reality that e-commerce is only one of many touch points our clients have with their customers. In collaboration with ERP, EPoS and CRM partners, Envoy is an omni-channel enabler, bridging the gaps between physical and digital experiences.

We help our clients get more out of their omni-channel platforms to provide seamless in-store and on-line customer experiences.

A new face for Envoy Digital

This week Envoy launched its new brand, logo and website - the culmination of a long project to better reflect our services and values.

Since being established by brothers Barnaby and Branwell Moffat in 1997, it has been a privilege to grow with the industry to become one of the most trusted names in the e-commerce world.

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New Envoy logo