Retail commerce transformation

    One of the most trusted e-commerce agencies, Envoy brings together in-store and on-line,
    powered by SAP Hybris.

     

    Envoy is trusted by fantastic organisations

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    An extraordinary e-commerce agency

    Envoy has a specialisation in building innovative commerce solutions for services, across events & ticketing, financial & insurance services and sports and entertainment services. We are enabled by technology, not constrained by it.

    We thrive on finding innovative ways to enable customers to buy and engage with complex service products. Envoy creates novel e-commerce solutions to enable businesses to effectively and efficiently reach and service new markets.

    Do you have ideas for better ways of doing business? We do.

    You’re in good hands

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    Many of our projects are rescued from other agencies

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    150+

    Projects completed

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    Many decade-long relationships with clients

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    Priority 1 support response time

    50%

    Projects delivered on budget

    50%

    PCI-DSS compliant

    Services

    E-commerce platform evaluation

    Envoy is a multi-platform agency and our approach is platform-agnostic - we are free to introduce you to the most appropriate e-commerce platforms for any situation.

    We help our clients get closer to identifying the most suitable e-commerce platforms - we have a systematic and collaborative platform evaluation process based on a comprehensive set of criteria covering 8 key areas of consideration.

    E-commerce platform implementation

    Technical excellence is baked in to all of our e-commerce development work, in fact, quality is so important to us and our clients that we’ve made it our mission statement - we look to this in every aspect of our business.

    Envoy has sustained investment in quality processes and vendor training & certification for our UK team

    User experience (UX) design

    We put users at the heart of every project. Envoy’s innovative and comprehensive approach ensures clients get closer to delivering ideal, multi-channel customer experiences and that their customers are better served and are more engaged.

    E-commerce support & maintenance

    Our industry-leading SLA provides up to 24/7-365 responsive support with a 15 minute response time. Our clients are supported by the same teams responsible for implementation and maintenance, not a remote third party.

    This means that our support service is incredibly capable and can resolve issues more quickly, meaning minimum disruption to you.

    Managed hosting

    Envoy provides a fully managed cloud-based SaaS / PaaS e-commerce platform, backed by platinum-partner relationships with infrastructure partners Rackspace, AWS and Google Cloud Platform.

    Your e-commerce platform performs in all situations without you giving it a seconds' thought.

    Rescue & recovery

    Many clients have come to Envoy having been previously disappointed by the service and quality they received with another e-commerce agency. This happens frequently and we've become very good at managing the transition - around 50% of our clients are on-boarded. Envoy has a rigorous on-boarding process to ensure business continuity and a smooth & de-risked transition.

    Get in touch to find out how service and quality should be done.

    InfoSec optimisation

    We have the capability to put great emphasis on the security of the work we complete, from on-line retail sites to cash collection services for banks.

    Envoy is PCI-DSS level 1 compliant and can follow ISO 27001 and OWASP security frameworks.

    Omni-channel enablement

    We are alive to the reality that e-commerce is only one of many touch points you have with your customers. In collaboration with ERP, EPoS and CRM partners, Envoy is an omni-channel enabler, bridging the gaps between physical and digital experiences.

    We help our clients get more out of their omni-channel platforms to provide seamless in-store and on-line customer experiences.

    Envoy are now SAP PCoE certified!

    Envoy recently achieved SAP Partner Centre of Expertise certification, and are now fully authorised to provide first and second level support to our Hybris clients on behalf of SAP.

    Getting PCoE certified means that Envoy are now fully qualified to provide first and second level support from SAP, in addition to leveraging a wealth of resources SAP exclusively provides to PCoE partners to further enhance support services.

    More...
    PCoE

    Let’s talk about your e-commerce project