Commerce transformation

    One of the most trusted e-commerce agencies, Envoy brings together in-store and on-line,
    powered by SAP Hybris.

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    Envoy is trusted by fantastic organisations

    An extraordinary e-commerce agency

    We thrive on using SAP Hybris in innovative ways to put a true 360° view of customers and products at our clients' fingertips.

    This drives omni-channel, personalised and highly relevant customer engagement whilst mobilising all product no matter where it is located.

    Do you have ideas for better ways of doing business? We do.










    You’re in good hands

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    Many of our projects are rescued from other agencies

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    150+

    Projects completed

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    Many decade-long relationships with clients

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    Priority 1 support response time

    50%

    Projects delivered on budget

    50%

    PCI-DSS compliant

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    Commerce platform gap analysis

    We work with our clients to uncover the commercial and operational opportunities with a class-leading platform such as Hybris and we build ROI-led business cases around this. We have a systematic and collaborative platform evaluation process based on a comprehensive set of criteria covering 8 key areas of consideration.

    SAP Hybris Commerce implementation

    Technical excellence is baked in to all of our e-commerce development work, in fact, quality is so important to us and our clients that we’ve made it our mission statement - we look to this in every aspect of our business.

    Envoy has sustained investment in quality processes and vendor training & certification for our UK team

    User experience (UX) design

    We put users at the heart of every project. Envoy’s innovative and comprehensive approach ensures clients get closer to delivering ideal, multi-channel customer experiences and that their customers are better served and are more engaged.

    E-commerce support & maintenance

    Our industry-leading SLA provides up to 24/7-365 responsive support with a 15 minute response time. Our clients are supported by the same teams responsible for implementation and maintenance, not a remote third party.

    This means that our support service is incredibly capable and can resolve issues more quickly, meaning minimum disruption to you.

    Managed hosting

    Envoy provides a fully managed cloud-based SaaS / PaaS e-commerce platform, backed by platinum-partner relationships with infrastructure partners SAP, Rackspace, AWS and Google Cloud Platform.

    Your e-commerce platform performs in all situations without you giving it a seconds' thought.

    Rescue & recovery

    Many clients have come to Envoy having been previously disappointed by the service and quality they received with another e-commerce agency. This happens frequently and we've become very good at managing the transition - around 50% of our clients are on-boarded. Envoy has a rigorous on-boarding process to ensure business continuity and a smooth & de-risked transition.

    Get in touch to find out how service and quality should be done.

    InfoSec optimisation

    We have the capability to put great emphasis on the security of the work we complete, from on-line retail sites to cash collection services for banks.

    Envoy is PCI-DSS level 1 compliant and can follow ISO 27001 and OWASP security frameworks.

    Omni-channel enablement

    We are alive to the reality that e-commerce is only one of many touch points you have with your customers. In collaboration with Marketing, ERP, EPoS and CRM partners, Envoy is an omni-channel enabler, bridging the gaps between physical and digital experiences.

    We help our clients get more out of their omni-channel platforms to provide seamless in-store and on-line customer experiences.

    Envoy go gold!

    Well done to the team at Envoy; thanks to your skills and hard work we have recently achieved hard-earned SAP Gold Partner status due to our efforts with our SAP Hybris practice

    As well as recognition of our Hybris capability, Envoy can also leverage a wealth of resources SAP exclusively provides to Gold partners to further enhance services.

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