G4S Cash Collections

Overview

G4S Cash Collections is a disrupter in both B2B e-commerce and security services industries. Powered by Envoy, G4S Cash Collections is an innovative web application that enables individual customers to book and manage a secure cash pick-up and bank deposit service for a small fee at their convenience. The Cash Collections application encourages and enables customers to self-serve, signficantly reducing operational costs which allows the business to cost effectively serve the SME market.

The challenge

Using the web as the primary means of engaging and transacting with customers, the biggest challenges were to create a commercially-aligned and intuitive customer experience for what is a complex transactional service product, to create a highly functional capability - fully integrated with G4S's operational systems and to implement the site to the highest e-commerce security standards.

Solution

The G4S Cash Collections site is a highly standards-driven implementation based on an EPiServer platform with extended transactional functionality and is fully integrated with G4S in order to maximise automation.

A customer-centred design enables users to intuitively purchase and manage their orders, optimising sales and conversion rates. The site is fully responsive across all devices.

Security

Essentially an e-commerce site for cash, security was baked into all aspects of the technology, approach, infrastructure and data management, strictly following ISO 27001 and OWASP security frameworks.

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Result

Not only is G4S Cash Collections rapidly establishing itself in a new market, but the product has also been recognised for its innovative business model and exciting commercial potential. G4S and Envoy have developed a white-label site and are implementing the platform across high street banks to deliver Cash Collections to a broader customer-base.

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